Snooze Terms and Conditions

1. About/Introduction

Welcome to Snooze! These Terms and Conditions (the "Terms") are provided by The Sleep Concierge Pty Ltd (ABN 787 548 648 09) and govern your access to and use of the Snooze website (the "Website") and our products and services, including but not limited to, our Library, Village, Coaching sessions, Courses, Guides, and other offerings (collectively, the "Services"). Snooze is operated by The Sleep Concierge Pty Ltd, doing business as Snooze ("Snooze," "we," "us," "our").

These Services provide you with access to a variety of resources related to sleep, parenting, and related well-being topics. This includes access to digital content (Library), community engagement (Village), personalized coaching sessions, structured courses, and helpful guides.

2. Acceptance of Terms

Please read these Terms carefully. By accessing or using our Website or Services, including browsing, signing up, purchasing, or participating in any of our offerings, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Website or Services.

If you are using our Services on behalf of a company, you represent that you have the authority to bind that company to these Terms. You may also accept the Terms by clicking 'I Accept' or 'I Agree' to the Terms where this option is made available to you by Snooze in the user interface of the Website.

You may not use the Services and may not accept the Terms if:

• You are not of legal age to form a binding contract with Snooze; or
• You are a person barred from receiving the Services under applicable laws.

Snooze reserves the right to modify these Terms at any time. We will provide reasonable notice of any material changes, such as by posting the updated Terms on our Website and/or sending you an email. Your continued use of our Website or Services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using our Website and Services.

3. Services (General)

Snooze provides information and resources related to sleep and well-being. While our Services are designed to be helpful and informative, they are not a substitute for professional medical advice, diagnosis, or treatment. You should always consult with a qualified healthcare provider for any health concerns or before making any decisions related to your health or treatment.

By using Snooze Services, you acknowledge and agree that:

• Unless otherwise stated, all amounts are listed in United States Dollars (USD).
• Snooze does not provide guarantees of specific outcomes or results from the use of our Services.
• You are solely responsible for evaluating the implications and risks associated with using our Services.
• You must use the Services for your personal, non-commercial use.
• We reserve the right to terminate your access to the Services at any time, at our sole discretion.
• The Services are not a substitute for medical advice, and we do not guarantee against injury or death resulting from the utilization of any strategies taught or products used.
• These Terms do not create any employment, trust, joint venture, agency, partnership, or fiduciary relationship between you and Snooze.

4. Membership Terms (Snooze Membership)

These terms apply to the Snooze membership, which provides access to our Library, Village, and Coaching sessions.

• Membership Benefits: The Snooze membership provides access to a library of sleep-related content (Library), community engagement through our online forum (Village), and discounted access to coaching sessions. Specific details of membership benefits can be found on the relevant product pages on our Website.
• Membership Rules: All members are expected to adhere to our community guidelines and treat other users with respect. We reserve the right to suspend or terminate memberships for violations of these guidelines.
• Modifications to Membership Program: Snooze reserves the right to modify or discontinue the Snooze Membership program with reasonable notice.
• Termination of Membership: Snooze reserves the right to terminate your membership in its sole discretion, in which the user will be refunded a pro-rated portion of the membership fees.

5. Course Terms (Standalone Courses)

These terms apply to standalone courses, such as the 3-4 Month Baby Sleep Course.

• Course Description: Each course will have a detailed description of the content, objectives, and learning outcomes available on the course's product page.
• Refund Policy (Course-Specific): Due to the digital nature of our courses, refund policies vary. Specifically, for the 3-4 Month Baby Sleep Course, refunds are not offered once course content has been accessed. Please check the course description for the specific refund policy for any course you are considering.
• Intellectual Property: All course materials, including videos, handouts, and resources, are the intellectual property of Snooze and may not be shared or reproduced without permission. See Section 9 for further details.
• Course Access: Access to course materials is typically granted for a specified period, as outlined in the course description. Snooze reserves the right to change the duration of course access.
• Disclaimer of Guarantee: While our courses are designed to provide valuable information and support, Snooze does not guarantee specific results. Individual outcomes may vary.

6. Legacy Product Terms (Snooze Social)

These terms apply to the Snooze Social membership for a migration period.

• Community Guidelines: Participation in the Snooze Social community is governed by specific guidelines designed to ensure a positive and respectful environment. These guidelines are available within the community platform.
• User Content: Any content you share within Snooze Social is subject to our User Content terms, as outlined in Section 7.
• Limitation of Liability (Community): Snooze is not responsible for the actions or opinions of other members within the Snooze Social community. See Section 10 for general limitation of liability terms.
• Subscription Terms: Snooze Social memberships are offered on a recurring subscription basis (monthly or annual), as selected at the time of purchase. You authorize Snooze to charge your payment method automatically at the beginning of each billing cycle.
• Cancellation Policy: You may cancel your Snooze Social membership at any time to prevent future charges, but fees already paid are non-refundable and no pro-rated refunds will be issued for partial months or years. After your membership cancellation, you will maintain access to all membership content until your next billing date.

7. User Obligations

As a User of our Website and Services, you agree to:

• Comply with these Terms and any specific guidelines posted within our Services.
• Use the Website and Services only for purposes permitted by these Terms and any applicable laws, regulations, or generally accepted practices.
• Access and use the Website for your own personal use only.

You agree not to:

• Use the Services for any illegal or unauthorized purpose.
• Provide false information, including false names, addresses, or contact details.
• Use the Website unlawfully or in a manner that violates any applicable laws.
• Attempt to hack into any part of the Website or Services.
• Interfere with the servers or networks connected to the Website.
• Act in a way that is unlawful, harassing, threatening, abusive, or discriminatory.
• Copy or reproduce any course materials or guides without permission.
• Resell or upload any content from our Services to another website.

8. Payment Terms

When purchasing Services through the Website, you agree to pay the applicable purchase price, taxes, and fees, as displayed on the Website. All prices are listed in United States Dollars (USD) unless otherwise specified.

Snooze reserves the right to change the purchase price of any Service at any time without notice.

Payment may be made through Kajabi Payments, Apple Pay, Google Pay, PayPal, or other approved payment methods. By using these payment methods, you agree to be bound by the terms and conditions of the applicable payment gateway provider.

You will receive a receipt upon confirmation of payment. Snooze may store your purchase details for future reference.

In the event of non-payment or a chargeback, Snooze may suspend or terminate your access to the Services. You are responsible for any costs associated with returned or denied payments.

9. Intellectual Property

"Intellectual Property Rights" means all intellectual property rights and proprietary rights (whether registered or unregistered) including but not limited to: any processes, formulae, technology, systems, reports, drawings, specifications, computer software (including source codes and object codes), blue-prints, patents, discoveries, inventions, improvements, trade secrets, technical data, research data, know-how, logos, registered and unregistered trade marks and service marks, registered and unregistered designs, design rights, rights in circuit layouts, copyright and the right to keep confidential information confidential and any other rights in the nature of intellectual property rights.

The Website, the Services, the Products and all of the related documents, materials, products and services of Snooze (the "Material") are subject to Intellectual Property Rights. Unless otherwise indicated, all Intellectual Property Rights in the content and compilation of the Materials are owned or controlled by Snooze or its contributors.

You acknowledge and agree that Snooze exclusively and unconditionally owns all Intellectual Property Rights in all the Materials.

Snooze does not grant you any other rights whatsoever in relation to the Material. All other rights are expressly reserved by Snooze.

Snooze grants you a revocable, limited, non-exclusive, royalty-free license to access and use the Services for personal, non-commercial, educational purposes pursuant to these Terms and conditional upon the payment of the Purchase Price. You may read and copy the Material to the extent necessary to use the Services, but you may not publish, resell or sub-license it.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Snooze, its affiliates, employees, agents, contributors, and licensors will not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, which may be incurred by you in connection with your use of the Website or Services.

Snooze's total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the most recent Purchase Price paid by you under these Terms.

11. Dispute Resolution

If a dispute arises out of or relates to the Terms, either party must not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).

Both parties agree to:

1. Notify the other party of any dispute.
2. Attempt to resolve the dispute through direct negotiation.
3. Engage in mediation if direct negotiation fails.
4. Share the costs of mediation equally.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Victoria, Australia, without giving effect to any principles of conflicts of law.

13. Contact Information

If you have any questions or concerns about these Terms, please contact us at [email protected].

For legal inquiries, please contact [email protected].

We are committed to providing our customers with outstanding service. Thank you.

For more information on data privacy, please visit our Privacy Policy.